Horch
Faster with customers, faster in business – Efficiency redefined
And the dream becomes reality
With DAPS Horch, field service employees finally have the ability to efficiently and effortlessly complete important tasks while on the go—simply through voice commands.
Horch is specifically designed for the needs of field service professionals and accurately understands your language, whether dialects or everyday speech. This allows you to focus on what truly matters: your customers.
Mit DAPS Horch haben Außendienstmitarbeiter endlich die Möglichkeit, wichtige Aufgaben effizient und unkompliziert während der Fahrt zu erledigen – ganz einfach per Sprachbefehl.
Horch wurde speziell für die Bedürfnisse des Außendienstes entwickelt und versteht Ihre Sprache präzise, egal ob Dialekte oder Alltagssprache. So können Sie sich auf das Wesentliche konzentrieren: Ihre Kunden.
As simple as speaking – Maximum productivity on the go
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Request Product Details
Ask for product quantities, prices, or availability using voice commands and receive instant information. DAPS Horch can pull data directly from your ERP system (WWS) or CRM, ensuring you never have to wait long for answers.
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Create Quotes
Dictate a new quote right after a customer meeting or add a new customer contact while on the go. DAPS Horch automatically generates the quote for you, so you don’t lose valuable time.
Your Digital Assistant for the Entire Business Day
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DAPS Horch is more than just a tool for requesting product details and creating quotes. It is your comprehensive digital assistant, enabling you to manage almost all office tasks on the go. Whether it's sending emails, planning complex meetings, or organizing business dinners with clients—DAPS Horch takes care of it for you.
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Need to find the perfect restaurant for a meeting with a specific client? Need to schedule multi-step appointments? DAPS Horch handles it all through voice commands while you're on the move. This way, your previously unused travel time turns into productive work time, without ever losing focus on the road.
Technically Simple
DAPS Horch runs effortlessly on your smartphone and connects to your car via Bluetooth, allowing you to use voice control safely and comfortably while driving. Within seconds, you receive precise and reliable responses to your queries.
DAPS Horch is compatible with over 8,000 programs, ensuring seamless integration with your company-specific systems.
Time Savings – A Typical Day in Field Service
A Large Portion of a Field Service Employee’s Work Involves Routine and Administrative Tasks That Consume Valuable Time.
Here’s a look at a typical workday and how DAPS Horch can help boost productivity:
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Utilizing Travel Time Effectively
A field service employee spends an average of 2–4 hours per day in the car. This previously unused time can now be productively utilized with DAPS Horch by handling administrative tasks such as sending emails, scheduling meetings, or retrieving information while driving.
Time savings: 20–30% of the day, as unproductive travel time is now used efficiently. Post-Appointment Follow-Ups
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Post-Appointment Follow-Ups
Instead of manually entering notes and customer data later in the office, these details can be recorded immediately after a client meeting via voice command. This eliminates the need for additional office work.
Time savings: 50–70% of the time spent on post-appointment follow-ups.
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Email Communication & Quote Generation
DAPS Horch can compose and send complex emails, quotes, and invoices directly while driving. This significantly reduces the time spent on manual data entry.
Time savings: 40–60% of the time spent on emails and quote processing.
4. Access to ERP & Inventory Management Systems (WWS)
Product availability, delivery status, and stock levels can be retrieved at any time. No waiting times or manual lookups in the system are needed.
Time savings: 30–50% of the time required to check product availability and delivery status.
Total Daily Time Savings
By leveraging DAPS Horch, a field service employee can save up to 20–30% of their total working hours.
For an 8-hour shift, this means a time savings of approximately 1.5 to 2.5 hours per day, which can be redirected toward more productive and customer-focused tasks. The biggest efficiency gain comes from utilizing the 2–4 hours of travel time that would otherwise go unused.
Long-Term Effect
By optimizing travel time and routine tasks with DAPS Horch, field service employees gain more time for strategic and customer-focused activities, leading to significantly increased productivity. In the long run, this allows for more customers to be served and business goals to be achieved faster.
Easy Implementation – Ready to Use Immediately
The Implementation of DAPS Horch is Quick and Simple.
In just a few steps, your personal assistant is ready to use:
1️⃣ Needs Analysis
We analyze together which tasks and programs you require. This is done easily through a digital form that you fill out.
2️⃣ Configuration and Installation
Based on your individual requirements, we configure DAPS Horch and install it on the field service employee’s smartphone.
3️⃣ Training
In a dedicated session, we show you how easy it is to use DAPS Horch. You will quickly realize that the assistant is intuitive and efficiently handles routine tasks on the side.
4️⃣ Ongoing Support
Even after implementation, we are fully available to ensure that all processes run smoothly and that your employees get the most out of DAPS Horch.
